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Team UVify Community Update 3

UVify

We’re back with another Community update. If you missed the previous instalments, the Community update is where we share the latest news and product developments. We didn’t release an update last week as we’ve been busy preparing new content and shipping more Dracos. So, what has been going on since our previous update?

Draco Video tutorials are live

Team UVify are please to announce the first of our Video tutorials are now online. We’ve made these Videos to ensure your out-of-the-box experience with Draco is as painless and hassle-free as possible. We appreciate that our customers range from veteran pilots all the way through to first-time fliers. These guides are designed to be easy to follow and ensure you are able to get flying as soon as possible. Our complete series of videos can now be found on our YouTube channel (click here)

Draco Pre-orders

Our Draco pre-orders are still flowing out of the door as quickly as we can package them. As we previously mentioned, we do not charge your chosen payment method until your Draco is being prepared for shipping. We’ve found that a few people may have moved address or had their card expire since the original pre-order date. If you believe your information may no longer be valid, please send us an email to support@uvify.com along with your order number so we can update our records. It’s important to note that the Draco’s being shipped at the moment are the DSMX variant, with our Turnigy variants shipping in the next few weeks. If you have any questions regarding your order, please do feel to reach out to our Support team.

Shipping Tracking

When Draco leaves us, we will get in touch to let you know it has been dispatched. Our logistics partner offers the ability to track your Draco all the way to your delivery destination. To take advantage of this, you may receive an email from our support team asking you to confirm your preferred details for SMS tracking information.

That’s it for this Community Update – Stay tuned for the next one!

Team UVify

8 thoughts on “Team UVify Community Update 3

  1. Nir says:

    Guys, I am experiencing the same issue is Marco, I am not getting answers as to when it will ship or any confirmation that it had been shipped.

    Please advise!

  2. Nil says:

    What’s the status of pre-orders? No blog updates since late August and my order status just shows payment status authorized and fulfillment status unfulfilled.

    • Team UVify says:

      Hi Nil,

      All Draco orders are going out and our first wave of Draco HD orders has just left also. We’ll be providing an update in the next few days regarding Orders.

    • Team UVify says:

      Hi Marco,

      We emailed you multiple times and didn’t hear back. Ultimately, your order was cancelled as we couldn’t confirm your details so you were not charged for your order. Your email address was bouncing back the emails we sent – so it looks like there is something wrong with your email service. If you have any further questions, please contact support@uvify.com

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